The Common Conditions Service (CCS) allows trained community pharmacists to assess, advise, and treat eight common conditions — including prescribing prescription-only medicines where appropriate. It was introduced following the Health (Miscellaneous Provisions) Act 2024 and follows national clinical guidelines to ensure patient safety and high-quality care.
The service covers eight common conditions: Shingles, Acute Infective Conjunctivitis, Impetigo, Oral Thrush, Cold Sores, Allergic Rhinitis and Allergic Conjunctivitis, Uncomplicated Lower Urinary Tract Infection, and Vulvovaginal Thrush.
No, you don't need a referral from your doctor. You can self-refer directly to any participating pharmacy. Simply book online or walk in to your local pharmacy offering the service.
A consultation fee applies for all patients using the service (typically around €35, though this varies by pharmacy). If you have a Medical Card or are eligible under the Drugs Payment Scheme, the cost of prescribed medicines may be covered — but the consultation fee still applies. Pharmacies display their prices transparently as required by the PSI.
You can book directly through PharmacyConsultation.ie by searching for pharmacies in your area. You can also visit or call your local participating pharmacy directly to arrange a consultation.
Yes. The consultation takes place in a private, confidential consultation area within the pharmacy. This dedicated space ensures your healthcare needs are discussed privately, away from other customers.
The pharmacist will assess your symptoms, review your medical history and current medications, and check for any allergies or contraindications. Following national clinical guidelines, they'll advise on self-care, recommend or supply appropriate treatments, or refer you to a GP if further care is needed.
Yes, for certain conditions. Each protocol specifies age limits and inclusion criteria. Children under 16 need parent/guardian consent, and the same parent/guardian must be physically present during the consultation.
If your symptoms suggest you need further care or don't meet the criteria for pharmacy treatment, the pharmacist will refer you appropriately. Not all conditions are suitable for this service — your pharmacist will advise you on the correct next step.
Yes, absolutely. This service doesn't replace GP care — it's designed to support patients with common conditions and free up GP appointments for more complex health needs. You can always choose to see your GP instead.
If your symptoms worsen or don't improve after treatment, you should follow the advice given by your pharmacist, contact your GP, or seek urgent help if needed. Your pharmacist will explain what warning signs to watch for.
If clinically appropriate and you meet the criteria, the pharmacist can prescribe medication in accordance with HSE protocols. The prescription can be dispensed at that pharmacy or another pharmacy of your choice.
Yes. You have the right to have your medicine dispensed at any pharmacy. The pharmacist will prepare the prescription appropriately so it can be dispensed elsewhere, either as a paper prescription or electronically via Healthmail.
Where appropriate, information about your consultation may be shared with your GP to ensure continuity of care. This helps your GP stay informed about treatments you've received. Your pharmacist will discuss this with you and document your consent.
The pharmacist will review your current medications and check for any interactions or contraindications before prescribing. This is part of the mandatory assessment process.
Many pharmacies across Ireland offer the Common Conditions Service. Use our search tool to find participating pharmacies near you. All participating pharmacies must offer all eight conditions.
While pharmacies are listed on the service, they're free to set their own hours of operation for CCS consultations. It's best to call ahead or book online to confirm availability.
Many pharmacies offer same-day consultations, but availability depends on the pharmacy's schedule. Booking ahead is recommended to secure your preferred time.
Can't find the answer you're looking for? Get in touch with a participating pharmacy or contact us for more information.
Source: HSE Common Conditions Service FAQ & Operational Guidance
Information accurate as of January 2026. For the most up-to-date guidance, visit hse.ie/ccs